Policies
Returns & Exchanges
Last updated November 2026
Our happiness guarantee
You have 30 days from delivery to request a return or exchange. If something doesn't fit, feel right, or meet your expectations, we'll take it back — no interrogation.
How to start a return
Email support with your order number and the item(s) you'd like to return. We'll reply with a return address and instructions. Please don't send anything back without contacting us first.
Condition of returned items
Items should be unworn, unwashed, with tags attached, and in their original packaging. Try pieces on over clean undergarments. We can't accept returns that show signs of wear beyond a simple try-on.
Refunds
Once we receive and inspect your return, we'll refund your original payment method within 5 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
To exchange for a different size or color, the fastest route is to return the original item for a refund and place a new order for what you'd like — stock moves quickly and this keeps you from waiting on us.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact support within 7 days with a photo and we'll send a replacement or refund immediately, no return needed in most cases.